Email us about bugs, accessibility, privacy, or feature suggestions for makruk.plyyard.com. Before sending, remove any personal information we do not need, then describe the game mode, the position, and the actions that led to the issue.
Email Address
We suggest the subject format “makruk.plyyard.com - issue type,” for example, “makruk.plyyard.com - online room will not reconnect.” The site does not currently offer support by phone or live chat.
What to Include
- Page and mode: The full URL and whether you were playing against AI, sharing one device, or using an online room.
- Game phase: Whose turn it was, whether the khun was in check, and whether a bia had already promoted.
- Steps to reproduce: Start from a normal state and list, in order, the squares you tapped, the buttons you used, and what actually happened.
- Expected result: Explain which move you believe should have been legal, which cue should have appeared, or what state the room should have been in.
- Environment: Device model, operating system, browser and version, and whether the site was opened as a home-screen PWA.
- Evidence: You may attach a board screenshot, move record, error message, and approximate time. For room issues, a room code is useful; the complete private invitation link is not necessary.
Check These First
- Legal moves, promotion, and check: Makruk Rules.
- Using the met, the khon, and bia races: Makruk Strategy.
- Local storage, reconnect tokens, and room data: Privacy Policy.
- Online rooms, service limits, and acceptable use: Terms of Use.
Safe Attachments
- Do not send passwords, payment information, identity documents, a home address, or other sensitive data that is unnecessary for troubleshooting.
- Before taking a screenshot, obscure notifications, browser tabs, email addresses, private room links, and other people's names.
- Do not send executable files, macro-enabled documents, or archives from an unknown source. Ordinary screenshots and plain-text steps are sufficient.
- Clearly label a security issue as “Security report,” and do not publish exploitable details in a public room or community post.
How We Handle Reports
We classify reports as rules errors, data or security risks, site-wide outages, isolated interface problems, or feature suggestions. We cannot promise a fixed response time or that every suggestion will be implemented. Reproducible problems affecting legal moves, data, or room permissions receive priority.
A reply may ask for your browser version, a move record, or more precise reproduction steps, but it will not ask for your password. For matters concerning the Ply Yard studio as a whole, visit Ply Yard.
